angel eyes

Vets advise avoiding toxic treats while Purina tells them it’s all lies

Veterinarians were advised by Nestle-Purina on what to tell their clients

In April, Nestle Purina sent a letter to about 20,000 veterinarians nationwide, asking them to share “accurate, fact-based information” to counter what it called “inaccurate and misleading information” about chicken jerky treats, that can only be described as a slick corporate spin job:

Dear Doctor:

Like you, we are pet owners and pet lovers, and we understand how important pets are in our lives. So when we say that the safety and quality of our products are our number one priorities, it’s not just a promise – it’s a fact.

Recently, we’ve seen some inaccurate and misleading information about chicken jerky treats for dogs, including the Waggin’ Train and Canyon Creek Ranch brands, which are owned by Nestlé Purina PetCare Company, circulating in the social media, on-line and in traditional media reports…

Waggin’ Train and Canyon Creek Ranch are among several brands that have been implicated by name in FDA complaints and whose chicken jerky has been blamed for the illness and death of hundreds, perhaps thousands, of dogs are under pressure to pull their products have resisted issuing a voluntary recall despite an ongoing FDA investigation.

The letter continues:

…This can create alarm with pet owners who are understandably concerned…

But it’s not just consumers are who are alarmed, veterinarians are concerned as well; a veterinarian haunted by the memory of euthanizing a once vibrant dog who developed kidney failure in April after eating chicken jerky has seen first hand the devastation warns clients to avoid them at all costs.

Nestle-Purina’s letter to vets goes on to say:

…We know that you are often the first person a pet owner will call with a concern related to the health of their dog. That’s why it is important that we share accurate, fact based information with you so that you can confidently and accurately discuss it with your clients should the need arise. We have prepared the following information for you to read and share as needed…

Meanwhile, the number of complaints is skyrocketing, surpassing 600 in the first 5-1/2 months of this year alone. The FDA has received about 1,300 complaints total since 2006, according to Laura Alvey, a spokeswoman for the FDA Center for Veterinary Medicine.

Yet, despite these figures, Purina urges vets to sell consumers on the safety of their pet treats from China:

…We’ve developed five discussion points to help answer questions and reassure a concerned client if needed. Feel free to share this sheet with your clients who want more information…

The agency is continuing an intensified investigation, including stepping up surveillance of shipments of chicken jerky treats from China and scheduling inspections of five Chinese production facilities known to produce chicken jerky imported to the United States. The findings of which have yet to be released. Alvey, in response to questions about the inspections, said: “We are limited in the information we can make public, as the investigation is active and ongoing.”

Purina’s “talking points”:

…FACT #1: The FDA has extensively tested chicken jerky treats and has not found any contaminants, nor a definitive cause for reported pet illnesses…

By forestalling negative publicity by publicizing a favorable interpretation of the absence of a definitive cause for the illnesses as evidence that the product is free of any contaminates is optimistic at best, at worst it is a subterfuge used to deceive consumers. Statements such as, “they were tested for a wide variety of substances and no contaminant has been found” are misleading in that they imply that while none has been found to date; therefore one does not exist or will ever be found.

…Fact #2: Waggin’ Train routinely tests these treats as part of a comprehensive food safety program. As part of that program, each lot of Waggin’ Train brand dog treats is tested for salmonella, melamine and ethylene glycol…

Trouble with that is, that neither Salmonella or melamine (alone) are nephrotoxic, making two out of three of those tests irrelevant to the discovery of the cause of acute renal failure or the explanation for the sudden appearance of a once rare genetic disease called Fanconi syndrome now an acquired disease regardless of a genetic predisposition.

…FACT #3: Millions of happy, healthy dogs enjoy chicken jerky treats every year…

But many dogs are not happy or healthy, in fact a great many have died after being fed chicken jerky. Why some dogs are affected and others are not is not immediately apparent. Some dogs may develop problems later. There is no specific timeline that a contaminated product follows, nor is it possible to know the consistency with which the product is contaminated. There are many factors that influence the progression of disease, all of which may not fully be understood until the investigation is completed.

FACT #4: Waggin’ Train brand chicken jerky dog treats are made in China…

Does it really matter what reason they give for manufacturing in China? It is unlikely that many consumers would appreciate any justification for manufacturing in China, as consumers have been highly wary of pet foods and ingredients produced in China ever since unscrupulous manufacturers in that country were discovered in 2007 to have deliberately spiked certain ingredients with melamine and cyanuric acid prompting the largest recall in U.S. history and was responsible for the illness and death of tens of thousands of pets.

.FACT #5: Waggin’ Train chicken jerky treats for dogs are safe to feed as directed. To date, there has not been a recall of Waggin’ Train products.


Jorje Quinn
Vice President, Nestle Purina PetCareVeterinary Business

Yet online petitions for recalls of treats made in China have gathered tens of thousands of signatures, and while the FDA continues its investigation, the agency has repeatedly stated that there is nothing preventing the makers from voluntarily recalling the treats out of an abundance of caution.


Veterinarians advise avoiding chicken jerky dog treats
Nestle Purina’s letter sent to 20,000 vets on April 19, 2012

dog cat poisoned pets safe food warnings news recalls alerts

Poisoned Pets | Pet Food Safety News remains free (and ad-free) and takes me hundreds of hours a month to research and write, and thousands of dollars a year to sustain. Even if all you can spare is $1 it will  help keep the website alive. If you find any value in what I do, please consider a donation of your choosing. Thank you!




Mollie Morrissette

Mollie Morrissette, the author of Poisoned Pets, is an animal food safety expert and consumer advisor. Help support her work by making a donation today.

Comments (21) Write a comment

  1. Pingback: •ρ• Meow? « Reflections on Reality

  2. I lost my beloved sheltie, Maggie, on March 26th from eating chicken jerky made in China, I didn’t know about it until she was dead. I can’t forgive myself for giving it to her. I have been on our local TV station and also front page of our paper telling people not to buy treats from China. I did report it to the FDA and so did my vet.


      • I am praying my dog does not get sick…i have been giving her the Waggon Train Chicken Jerky treats every morning for over a year….i have 3 unopened bags in the cabinet that i just purchased the day before i found out (yesterday) about this danger..the saving grace is i have been making her food for over a year with fresh chicken (white meat), white rice and sometimes brown rice, mixed vegetables, fresh sweet potatoes, yellow or green squash and fresh cranberries when they are in season.Most commercial dog food is made in China like most everything else sold in the USA! i have started to read the labels on everything i purchase for me and my best furry friend.


  3. Purina/Nestle should be ashamed of their selves & be held accountable for their actions. The hard fact remains, healthy dogs are getting sick & dying since 2007 & all ate similar treats, they still continue to sell their products & shield themselves with the FDA & their slow & shameful investigation. Any decent company would have immediately voluntarily stopped production before it got this far. Nestle acknowledges the internet petition that is currently being circulated & still continues to maintain that their products are safe. I have a lot of dead best friends that disagree..After reading this company’s position on such a serious issue, I will NEVER buy their products again!


  4. This may not be the right post to comment on, but I am curious why vets often sell in their offices pet food products that are mediocre, such as Purina, Iams, Science Diet, Hill’s, etc. I would love an answer from a vet.


      • I get so sick of people saying vets don’t know a thing about nutrition.

        That has not been my experience, my vet thinks that most commercial diets, whether Rx or retail leave something to be desired and the ones who knew I didn’t like Rx diets had Hill’s recipe equivalents for their Rx diets for the client to make themselves. Yes, Hill’s has recipes for homemade diets! Course they weren’t “great” but compared to animal by-products, animal fat and animal digest they were a dream.

        The vet I have now who sells Honest Kitchen at her hospital along with a few regional organic foods and treats.

        That’s been my experience, anyway. And I think for many of their clients switching them to an Rx diet is preferable for a client who feeds Friskies, Whiskas, Ol’ Roy and the like to their pets. At least it’s a step forward in the right direction.


    • Unfortunately, I have heard Vets get nearly zero education in the area of nutrition. I think they have been duped by certain players in the pet food industry as well. I had to get special prescription food for one of my dogs and was totally disgusted when I read the ingredients. Just threw it away.


  5. We lost our little dog name ZIGGY on May 7,2012 from us giving him these treat for being a good boy, our other little dog Bearbear survive but still not up to 100 % PLEAS stop selling these treat you have made enough money noy to had to sell this brand,,my profile pic is our littleman ZIGGY !!!


  6. Quit making your products in China! It is as simple as that. We could use the jobs here in the U.S.

    If your dog gets sick with Fanconi Syndrome like symptoms, there is a Veterinarian Protocol for it which is available online.


      • I do not know about Cornell being experts at it. The important tests are urine test for glucose, glucose blood test so one rules out Diabetes, and a venous blood gas test. If your vet does not have a portable I-STAT machine, you will have to get your animal to an emergency vet clinic or take the blood to a human hospital for the test. This test is important because your dog could die of acidosis! I have had a couple of Basenjis with the genetic form of Fanconi Syndrome and the last one lived with it for over half its life and recently passed away at 13 years old!


        • I suggest Cornell as the director of the toxicology lab Karyn Bischoff is an expert and is a wealth of information for any vet who needs more information re Fanconi syndrome. Plus they have a consult program for vets that are not familiar with Fanconi syndrome.

          Good advice though! You have no idea how many letters I get from people who claim their vets haven’t a clue (which is probably a gross exaggeration) so I just tell them if your vet needs advice consult w Cornell – it’s a free service – take advantage of it.


  7. I will NEVER buy the products made in china again! NEVER! They almost killed my Angel, Happy, sent to me by GOD. While her chances were slim, I still got on my knees and Prayed to GOD not to take her away. While she saved my life, I almost killed her by feeding her these treats. Why take the chance??? BUY ONLY MADE IN USA!!!


    • Trouble is, since COOL don’t apply to pet food or treats the only way you can be “certain” is by contacting the company and asking them. Hopefully they can provide documentation, if not….well, you decide.




  9. Dear Purina, Thank you for giving me reason to recommend against any product bearing your name…not just chicken jerky treats. Sincerely, Annette the (insulted) vet



This site uses Akismet to reduce spam. Learn how your comment data is processed.