dog nose knows peeking out of hole in fence

Silent withdrawal of Hill’s Science Diet canned dog foods; recall reason unknown

UPDATE: Hill’s is refusing to inform consumers what the reason was for the withdrawal (recall) of their Science Diet brand canned dog foods at PetSmart stores nationwide.

Calls to their customer service line have been leaving consumers scratching their heads in confusion.

So, I called Hill’s and although they were quick to assure me (at length) that the food in question is perfectly safe, yet, when I asked for the reason for the withdrawal, they told me they “don’t have that information.”  And they wanted to make sure I understood the fine difference between a “withdrawal” and a “recall.” That is an absolutely unacceptable explanation for a product recall (withdrawal – whatever).

BTW, PetSmart posted the wrong phone number on the notice. The correct phone number to call for customer service at Hill’s Science Diet is: 1 (800) 445-5777. The number posted on the notice at PetSmart is for vet’s offices and retailers only, not for end consumers.

Thanks to a sharp-eyed shopper, and friend of Susan Thixton at Truth About Pet Food, who spotted an ominous note taped on PetSmart shelves, we now have important information regarding the “voluntary withdrawal of a select number of Hill’s Science Diet canned dog foods.” (see notice here)

Reason? Unknown.

So far, not a peep from Hill’s Pet Nutrition or PetSmart.

The recall involves eight Science Diet canned dog food diets, including all date codes and best before dates.

The recalled products

Science Diet Dog Adult Perfect Weight 12.8 oz
SKU 5210092
UPC 5274229750
All Date Codes/All Best Before Dates

Ideal Balance Slim & Healthy Chicken 12.8 oz
SKU 5210280
UPC 5274230770
All Date Codes/All Best Before Dates

Science Diet Dog Small & Toy Adult Beef Entrée 5.8 oz.
SKU 5092280
UPC 5274249660
All Date Codes/All Best Before Dates

Science Diet Dog Small & Toy Mature Beef Entrée 5.8 oz
SKU 5092282
UPC 5274249680
All Date Codes/All Best Before Dates

Science Diet Dog Adult Beef Entrée 13 oz.
SKU 5117274
UPC 5274270390
All Date Codes/All Best Before Dates

Science Diet Dog Adult Beef & Chicken Entrée 13 oz.
SKU 5117273
UPC 5274270400
All Date Codes/All Best Before Dates

Science Diet Dog Mature Beef Entrée 13 oz.
SKU 5117275
UPC 5274270560
All Date Codes/All Best Before Dates

What’s a silent recall?

It’s a sleazy trick the pet food industry uses to avoid the scrutiny and shame of an actual recall: The silent withdrawal.

They do it to avoid having to publicly admit there is a problem with their pet food, say, to the FDA for example, instead they quietly send a notice to the retailers to pull the product. It also helps them avoid the consequences of angry consumers with questions and concerns.

A dirty little secret

Simply put, it’s a dirty little secret to avoid warning the public of the danger associated with a faulty pet food if indeed that is the case. It’s commonly used to avoid lawsuits, avoid paying claims, loss of brand confidence and of course the accompanying loss of sales.

But, the most troubling aspect is, that there will be consumers who are unaware that they have a dog food sitting on their shelves at home that might be harmful to them or their dog. Or it could simply be a lebeling issue, we don’t know.

For questions, call Hill’s Customer Service Center at Hill’s Pet Nutrition at (800) 354-4557. An incorrect phone number was posted on the notices at Petsmart. The correct number is: (800) 445-5777.

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Mollie Morrissette

Mollie Morrissette, author of Poisoned Pets, is an animal food safety expert and advisor to AAFCO. Help support her work by making a donation today.

Comments (84) Write a comment

  1. Right now the USA is passing laws to prohibit the labeling of country of origin on meat. That means petfood manufacturers will not know what country the meat ingredients come from.
    Canada is signed up to all the same free trade agreements as the USA, and therefore can be expected to pass similar labeling laws.
    Also, chickens raised on this continent will be shipped live to Asian countries for slaughter, and shipped back here to human consumers as well as pet food manufacturers. The whole purpose of this insanity is to avoid the health regs in Canada & the USA.
    So things are going to get worse for all brands of petfood, and for meat eating people, too.

    Reply

  2. My dog was on ID food and doing well. Then with the label change came a content change. Hill’s denied a content change however after feeding the same food to the same dog for a year it was obvious that the smell and consistency of the food was different. I did not appreciate the well-trained CRS telling me in the most polite way that I was stupid to think that I saw and smelled a change in the food. Recently my vet recommended I try the food again. The dog reels back from the food and walks away. I saw where Hill’s had a withdrawal of certain canned foods. I called and asked if ID was on withdrawal and I was given a very polite lecture on the difference between a withdrawal and recall. Then told that the food is perfectly fine to feed the dog. I also sent an email to have a written guarantee. I find it very interesting that Hill’s will never reply to an email except to say “call us”. That translates into Hill’s will never put anything in writing. I’ve come to completely distrust this company. An honest company would simply reply to an email and offer a written guarantee that their product is safe.

    Reply

      • 2 months ago I noticed the canned chicken.and barley Hills dogfood had a different color. The dogs that usually love it were hesitant to eat it. But they did.
        Then both dogs got sick at the same time.
        Did not want to to eat, diarrhea, vomiting, lethargy, weight loss and drinking a lot of water. I took them to the vet that treated them for dehydration. After my insistence a culture be done, not just a urinalysis. The vet sent us home with some hydration bags and no return appt. The culture came back positive for enterococcus and pseudamonas. Then 400.00 of antibiotics later. And different vet. A highly resistant strain of pseudamonas emerged from a catherized specimen. Only sensitive to amikacin. Which would destroy the kidney function left. No prognosis, suggestions or any good information from the vet. Just nothing we can do and I have to go to another patient.
        We did not have problems til that strange appearance of the food. I believe a diseased animal was used in processing with prior exposure to antibiotics that caused the resistance. I nurse the dogs continually calling on my experience as a nurse as to what to do next. I don’t trust the vets anymore. Selling the very dogfood in their offices. Having become sales people for the dog food and petmedication industries.
        I cannot prove where the infection came from. I believe it was fron the canned chicken and barley that Hills sells.
        Rebecca Turner

        Reply

  3. Mollie, Thank You so much for all the time and energy you spend on your research and writings, as well as the time and great expenses involved with being “our” consumer advocate- watch dog- attending the pet food industries conferences!! I hate that this is a thankless job so to speak, because you get ZERO compensation for the endless hours spent there and informing we the pet parents. It would be nice if owners had a way to join together and form a lobby to effect more change. (Not to take anything away from Susan, Jean or yourself accomplishments!)
    I was able to make a donation to you for the previous conference, but am unable to do so again at this time. However, I recall your mention of artistic ability and have a couple suggestions. Possibly an original work of pet art you’ve created and make prints to sell or give to those who make donations. OR using some of the AWESOME photos you post to create a calendar(s) or collage art to sell.? I would think donations would come easier with something in return and I would love to buy a calendar year after year to help with your support. This could become a way to finance a new laptop for your work as well ! I realize this work takes up so much if your time, but I really feel my ideas could make the extra time spent well worth it and more donations coming in. Take Care, Janet.

    Reply

    • Bless your heart Janet. It is your intention that holds the most meaning for me and the most power. I do plan to get a product that I can gift to donators (like a calendar, mug, print or some such). I would have to have the inventory and deal with shipping it out to each individual. There probably are order fulfillment places that will do that on my behalf (like Print on Demand businesses do). I would have to buy the merchandise, stock it, pack it up and mail it off (for free) to each person who makes a donation – which is a great idea!! But I’m just me, no one else and I am broke (always). I need to up my game somehow…but I have to do it ethically. I am working on more art pieces – for various products. It’s just soooo time consuming on top of everything else! I need at least 10 of me.

      Reply

  4. I think we all deserve more. Makes me mad every time I think about it. I was very glad to learn of your website, and thank you for being so kind and trying to help others. And have a wonderful holiday.

    Reply

  5. I do know why they “recalled”. First, it is not a recall. There is typo on the labels on certain canned items, which reflects the wrong order of 2 items. Nothing nefarious, just a bad proofreader. (And no, I don’t work for Hills).

    Reply

    • The problem with the argument over the terms “recall” vs. “withdrawal” is really a mute point. It’s semantics. There is no difference. A manufacturer can call it what they like, but essentially they are exactly the same thing as they serve the same purpose – to remove the product from the market regardless of the reason.

      That is what Hill’s tried to tell me, that there is a distinction between a recall and a withdrawal. There isn’t.

      And if it is “just a typo” on their labels, as you say – why did they refuse to give a reason for the recall? Show me where they have made that public information – I’d really like to see that.

      It exactly the same kind of bs distinction between a voluntary recall and a mandatory recall. All recalls are voluntary, unless they refuse to do so, then the FDA will make it mandatory.

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  6. I have no idea what is going on here, and I won’t make a snap judgement as I have fed this to my dog for a long time, and many dogs before her, but I fed my dog the beef that was recalled before knowing it was recalled and now she is sick- hasn’t eaten for three days now. Won’t even take treats. Makes me question what is going on as she is usually a fiend for treats. Threw up twice yesterday. Will be calling the vet soon if no improvement today. I think this bears further scrutiny.

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  7. Dec. 2, 2015. I just got off the phone with Hill’s and had asked the lady what was wrong with the recalled Science Diet dog food I currently have in my possession (mature adult BEEF entree UPC 5274270390, and UPC 5274270560; and adult BEEF & chicken entree UPC 5274270400), and she stated that Hill’s does not have any product on recall, but that there is a shortage of the BEEF products which will not be available until later on in December. Something seems amiss here! The product on recall contains BEEF and just so happens they currently have a shortage of BEEF products until later on in December. Hmmmmmm?

    Reply

    • My point is, Hill’s should never have tried to brush this under the carpet, but to deny their is a recall: “Hill’s does not have any product on recall” is absurd.

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  8. For those who are complaining about getting your facts straight… It
    Might seem like a simple error on the labeling of the ingredients, however if this was for human consumption you’d be livid! This is usually big corporate tactics to go under the radar to by pass fines and scrutiny. A miss labeling can lead to many other neglects on the company’s behalf. It’s an ongoing fight to make sure what we provide our animals are safe and healthy. When you loose a dog to someone else’s neglect then you can say “get the facts straight it’s only a miss labeling issue”, no it’s a bigger issue! Thanks for the heads up!

    Reply

  9. I called the Consumer Affairs number at Hill’s because I saw the sign at my local Petsmart when I went to buy some more cans of Perfect Weight for my dog. The call taker said it was absolutely not an issue with the food; she did not know what was the issue but did say with certainty that the food was fine. My dog has finished the last two cans I had that were withdrawn from my Petsmart, all without issue. My experience with Science Diet over the years has been very positive. From time to time my cats and dog have been prescribed it when sick and now my dog eats canned and dry Perfect Weight on a regular basis without issue. There is way too much erroneous information on the internet about dog food that is not fact-based. I believe I almost killed one of my cats by feeding her one of the highly-regarded gluten-free, high protein etc. cat foods long ago and she actually eats grocery store food and is thriving.

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    • Hill’s really needs to up their customer service game: “it was absolutely not an issue with the food; she did not know what was the issue but did say with certainty that the food was fine.” It? What was the issue? They don’t know? My ass. They are so full of shit.

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  10. If you don’t trust the company if you don’t like the food DON”T USE IT I have not seen any reports that you have to use Hill science diet…No fines no one coming to your home and holding a gun to your head …If it was a label then no harm no foul….At least it wasn’t made in China and is killing dogs……I may think your dog food is trash But I’m not on here running it down …MY VET said it was good and MY VET is great …I trust him over you all any day

    Reply

    • Oh honey, you are so innocent. Bless your heart. You are the pet food industry’s ideal consumer – easily swayed, forgiving, understanding and – best of all – completely trusting. You’re a gem!

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    • OMG, Diana Cumbo, that was a rude, naive, comment. It wasn’t called for at all. Further more, maybe you should change vets. I too fed my 12 year old Poodle the beef chicken combo and she started throwing up and flat out refused to eat it, and she has been eating it for at least 10 years. Like I told Mollie there had to be good cans and bad cans in that same #. Because a month later I offered her the same food, and has been eating it every since. I have one can left in that #, but not taking a chance and will return it and the Turkey and the Chicken that I bought yesterday. I will not support a company that can’t tell their customers what is going on. You are fortunate that you didn’t have problems with your pet, like some of us did. Be thankful instead of making tasteless comments like you did here.

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    • My vet also recommended my toy poodle to eat a hills science diet from their office since the very beginning. He went from overly energetic to lethargic, itchy and sickly. He has never been the same, I watched him wither away, while following the vets suggestions down to the T. He was at the vets every few weeks for bloodwork and medication adjustments which would never stablize, always refused to eat and always had stomach issues. We would try to coax him back to eat with boiled chicken and rice and that did wonders. Without fail, everytime we put him back on science diet food his health would decline in a more sever form than the last. Every time we went to the vets, I would voice his food issues and be assured that he is just “sick” and to continue feeding him science diet. His last meal of kibble was 4 days ago and he died 2 days ago if kidney failure. ….. AT Least it’s not killing dogs?! Are u kidding? U mean at hasn’t killed YOUR dog yet. Im glad you trust your vet, and hope you never have to learn what I have in this way. Please be more sensitive to others as I hope your pet never suffered the way mine did under the care of these veterinarian health professionals.

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  11. I knew it!! I just knew something was fishy. The turkey missing from the shelves and I had to order on line. My dog all of a sudden spitting the dog food our. She has been on Science Diet for over ten years and now wont eat it. My local store has a few mature Science Diet on the shelf and plus, I found out that some of the dry dog food was recalled last summer. That was found by searching on line.
    The dog was smarter than I am So out in the garbage it goes. We will give her some of the turkey we had for Thanksgiving and some Tyson’s chicken until we decide what to do.
    Two months ago I had her at the vet because she seemed “out of it” but all of her tests came back normal.
    My thanks to people like you to keep us informed.
    Susan

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  12. If you took the time to speak with the company before blasting unfounded information, you would realize that there was a misprint on the label, one of the ingredients was left out by mistake. There is nothing wrong with the food. Learn your facts before you post misinformation. It just makes you look like an idiot.

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    • It is not misinformation – in fact I was very clear that we did not know the reason for the recall and that transparency would have been preferable – for the company and for the consumer.

      I will throw any company under the bus for keeping the reason for a recall a secret. They have a duty and a responsibility to keep consumers informed – regardless of the reason for the recall.

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      • I remember years ago Hill’s added peanut shells to their diet formula. We feed Science Diet at the Shelter I work with, with mixed results. That could be simply because we have mixed needs and a wide variety of dogs and cats , I have no reason to believe that there is anything wrong with Science Diet . However, I am researching some digestive issues in kittens and cats that have stumped even specialist veterinarians, trying to find possible causes for IBS type symptoms , some chronic. I was hoping maybe your perspective might help?
        Thank you, by the way for being a strong advocate , and for telling the truth. I haven’t seen you misinform or embellish anything.

        Reply

        • Hill’s has recipes for homemade pet food that vets can give you – their not great (cutting edge/novel ingredients etc.), but it is another option vs. buying their commercial crap – er – pet food.

          They are pretty basic, but many people don’t know they exist and vets probably would prefer it if you buy the commercial brand for a number of reasons – client compliance, convenience, etc.

          As far as IBS/IBD in cats – I would read the Cornopcopia reports on pet food and the report on carrageenan (excellent!) and read Dr. Jean Hofve’s article on IBD/IBS in cats she did recently

          Reply

          • I bought this food for my child with 4 legs and he got very very sick,,,,he did not eat going on 3 days, his sides became swollen, his breath stank, he had very bad gas & of course did not care for his treats. I had to go to the net to find the recall with no info, BUT, on FB I had 2 Friends with dogs experiencing same issue….one died the other did not.

            I am fortunate to still have mine with me.

            I do make homemade treats as well as food and Hills is not the only place you can find that as there are many recipes you just decide what you want your dog to have & you can dispense it in a timely manner so they are saved the preservatives or any bi products from entering the mix. My dog loves them!

          • I am so sorry to hear that your baby got sick. Are you certain it is food related? Sometimes it isn’t food related – we often just assume it is. Best to take baby to the vet to be certain. It’s always better to be safe than sorry.

            I love it that you make your own treats! Good for you. And good for baby!

    • I, for one, appreciate the heads-up. And I understood from the start that no news is no news. But, frankly, a silent, unexplained recall DOES look suspicious, and when the health and possibly lives of my pets could possibly be at stake, I am taking no chances. Plenty of toxic pet foods and treats have been sold in the USA in recent years (often made in China or made with ingredients from China), so now I read all text on every label for clues regarding the likely integrity of the product. If there’s a mistake on the label, I want to know that. I am entirely forgiving of benign human error, but I need to be told what’s going on. The Hills company could have saved themselves a lot of grief if they had simply SAID they were pulling these cans BECAUSE the labels were misprinted. My next question, of course, would have been the exact nature of the misprint, but at least the subject would have been open for discussion.

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      • That is my only point – I simply want them to be transparent – whether the problem is a misprint or a missing ingredient. Don’t let consumers assume the worse, because frankly, in this day and age, most will (and rightly so). It was all so unnecessary…

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    • Not at all! People who love their pets like family are very concerned about the pet food industry these days and for good reason.

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  13. Why not wait until some real information is available before assuming the absolute worst and going on the attack? It’s like the anti-GMO crowd.

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  14. My english bully is on dry (Hills prescription diet). I add warm water to make it scrumptious! I have smelled her food, tasted it and every dish is clean before she eats. I just don’t believe in canned anything. Too much of a risk. I hope no pet has been harmed by Science brand canned food!

    Reply

    • Well, there are way better products than Science Diet Jim, dogs nor cats should not be eating corn, wheat, soy, or gluten, or any combination of those ingredients. Why not check out 4 Health, Victors, or Young Again.
      But to each their own, there are so many people who actually believe that MacDonalds is good quality food as well.

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  15. My dog was on the Prescription Diet Weight management kibble from Hills. He started getting very sick after opening a new bag. I called my vet, they said to leave him on it for 2 to 3 months. He was crying, pacing every night and tripled his poop size. I took him off it and a new vet said to try a different variety of kibble and he started doing the same thing after 1/3 of a cup. He’s now off of all kibble and my brother gave me 2 cans of the ID. He’s using that to hide his pills. After the 2nd can is gone, I’m done with Hills. They tried to blame it on other things, but I know what I saw. This new “silent” recall is happening the same time he got sick. So, buyer beware…

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    • you should be done with it as soon as you read this. Ill pay you for your 2nd can if the money is the issue. I knew Hills was no good like 4 years ago, it provides zero nutrition to the dog and now is harmful.

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    • People really need to start educating themselves with regard to feline and canine nutrition, and I suspect, people simply and sadly don’t bother to check the ingredients. There are much better quality foods, Victors, 4 Health (Tractor Supply), and Young Again. We are a strictly grain free organization, and appreciate the exposure Poisoned Pets offers via this portal, to hopefully expose and educate people on this topic.

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  16. I work for an animal clinic. It is a labeling issue. I know this because our Hills driver replaced the labels on the product. They did not take the product back, they just put new labels on it.

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    • It would have been nice if they could have told us that. What was the labeling issue? It could mean that the wrong ingredient(s) were listed, or a myriad of other issues. It is not a minor thing, when a label does not conform to law it is misbranded. Plain and simple.

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      • An ingredient was left out by mistake. It was a printing label issue. It IS a minor thing, and Hill;s is a responsible company, the only one to be trusted. If there was a health concern, it would have been a RECALL.

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        • Unless the ingredient provided a function that was integral to the formula and that the consumer was expecting (paid for) – then it is mislabeled and required by law to be withdrawn (recalled) from the market. Their “silent” withdrawal is a recall – Hill’s just chose not to publicize their error. Transparency, again, would have been helpful.

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        • The point is, why hide it? Why MAKE this an issue? I’m sure the administration at hill’s is smart. someone must have thought, “gee, might this look odd?” my little long haired chihuahua has been acting weird and eating Hill’s, he comes right off of it today. And honestly, if i were you, i would simply bring consumers’ concern to the Hill’s company since you seem to work for them. i’m sure a response from them might help matters.

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  17. It was because of a mislabeling issue; There were signs up as usual, it wasn’t silent. Love, someone who’s been working at Petsmart for years.

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    • It is known as a silent recall, because the manufacturer decided to limit publicity by not notifying consumers of the recall on their website. PetSmart put the notices up not Hill’s. Hill’s should have posted the announcement on their website or sent a notice of intention to the FDA. Flimsy xeroxed copies of a product pull pasted to store shelves does not a proper recall make.

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  18. As a pet owner I do not trust any foods containing the toxins in factory farmed meats such as such as nitrates, steroids, antibiotics, GMO corn and soy, or arsenic to plump and pink meat of chickens. If it isn’t natural, organic and field raised I do not want to feed it to my pets. Isn’t the rise in pet cancers an indication of problems. Unfortunately our pets are not vegan.

    Reply

    • I agree. I wish I didn’t have to feed meat to my cats either – as a vegan it is very distressing to me, from a moral and ethical standpoint. Not to mention, the drugs the animals are fed, the antibiotic resistant strains of diseases that are not treatable with first line antibiotics any more, and the environmental waste the industry creates in CAFOs, etc., etc., etc.

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  19. Although pet food companies surely fail in transparency, this column is a little unfair. Since pet food labeling is voluntary, USDA and AAFCO can’t force a company to recall a food when the label is wrong–such as when ingredients are in that are not on there. And when an ingredient might be dangerous to pets, the USDA has to find out which ingredient and how dangerous and prove it has affected pets before they can issue a recall. This is a reactive government oversight program. If it could arrest people or seize property before a crime is committed we would no longer be free. So in some cases, a voluntary recall shows a responsible company preferring to lose money rather than risk harm or inconvenience for customers. I do not use or recommend Hill’s products. In fact its a poor quality pet food based on cheap ingredients. But a voluntary recall shows good customer service in my book.

    Reply

    • Actually Didi, the FDA governs pet food labeling and it is not voluntary – it’s the law. As far as the USDA – they have nothing to do with the regulation of pet food. Recalls are based on a number of things – while it is true it is best to do so voluntarily – not informing consumers of the reasons for the recall shows a lack of transparency. Consumers are left to assume the worse, and considering the appalling record of the pet food industry, consumers should assume the worst. That is my advice, based on my experience with the pet food industry, which is why I will throw a manufacturer under the bus for ignoring the consumer’s right to be informed. They have a duty and a responsibility to consumers – to keep them informed if their is any problem with their product: Whether the issue be something as innocuous as labeling issue or a contamination issue. Simply informing retailers to pull the merchandise is not adequate from an ethical standpoint. Consumers deserve more.

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  20. yes, thank you for speaking plain truth: “What’s a silent recall?

    It’s a sleazy trick the pet food industry uses to avoid the scrutiny and shame of an actual recall: The silent withdrawal.”

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    • Thanks Peter, I do think it is sleazy. They have a duty to keep consumers informed. When they don’t it is a reflection of the lack of responsibility they feed to their consumers.

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    • Thats because its not a recall. If you speak with the company, there was a misprint on the label, one of the ingredients was left out. There is nothing wrong with the food.

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      • Lets make 2 plus 2 equal 4 if we can here. I saw the recall signs at my local mom and pop that state until further notice the cans are voluntarily recalled and due to a shortage of beef they had no estimated date of return. A typo is one thing but a typo does not cause a shortage and the only cans being pulled are the ones that would be a part of said shortage. Sounds more like to me that they have contaminated product and dont want to admit to it. While they clean out their supply and prepare new food its not on the shelves. They dont want to admit that about their already crappy food so they pass it off as a typo for the people who will just go oh ok thats all it was no big deal.

        Reply

        • That’s a good one – a “shortage of beef”? OMG – since when is there a shortage of beef!?

          I’d love to see that notice – they would definitely qualify for a Hall of Shame Lamest Excuses for a Pet Food Recall award.

          So, these notices are in other stores as well, not just PetSmart? What Mom & Pop store did you see this sign? Can you send us a picture of the sign?

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        • If there is nothing wrong with their food, why did my dog get sick from eating it, at the time I didn’t know there was anything wrong with it, and then she wouldn’t even touch it. Believe what you want to believe, but my dog and others got sick from eating food with that particular # on the cans. Hills is trying to make all of us believe there is nothing wrong, when there is. And my dog has been eating this for over 10 years. Some of you people out there are so gullible. But if you have a pet that got sick from this food, you and others might tend to believe that Hills is trying to sweep this all under the rug. And shame on them!!!!!!!!!!!!!!

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          • The numbers posted at PetSmart are the SKU and UPC. These identify the product (SKU is internal to company; UPC is universal so that everyone across the supply/retail chain can recognize it. These numbers do not represent a specific can of a product. My dog ate the Science Diet Perfect Weight (chicken) before and after I saw this sign at PetSmart without issue after I checked with Hill’s Pet. The SKU and UPC on my cans matched the numbers listed at Petsmart for Perfect Weight. I was told by Hill’s that there was nothing wrong with the food itself and that Hill’s was not asking anyone to stop using their food or to return the food. My dog had no issue with their food so I finished off the remaining cans I had, again without issue. My dog gets sick now and then and can have a sensitive stomach but it is usually because she grabbed something off the ground at night while walking her.

            So far I’ve been lucky and only once did I suspect the dog food I was feeding her made her sick; it was one of the Blue types. In that instance, I stopped/restarted feeding her a few times over several weeks and each time she became sick shortly after eating the food so I stopped it completely.

            The FDA site does not list the Hill’s food as recalled so at this moment, I am not concerned about it since my dog had no issues with the withdrawn food.

  21. Thank you VERY much for making this info public! I just checked our cans of Science Diet purchased earlier this week. Fortunately, none was on your list. But that could so easily have been not the case, then we might have had a terrible, mysterious problem on our hands. BTW, I notice the majority of these varieties contain beef, and I wonder if there was some big beef recall awhile back — a public health event that might have been connected circuitously through FDA channels with THIS stealthy recall?

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  22. Are these the only ones withdrawn? None of the canned prescription diets? Don’t want any nasty surprises especially with a dog that already has stomach and health issues.

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    • Not to worry. If you speak with the company, it was actually just a misprint on the label, one ingredient was left out. There is nothing wrong with the food.

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    • What I know is that for the last two weeks I have been unable to buy the Prescription Diet id low-fat. Vet is out of it and my online sources as well. Vets office told me they have been getting shorted on their orders and about two weeks ago they received a letter from Hill’s requesting the return of any existing stocks.(they had none) Hill’s has told me the “label” story, and that the food is perfectly safe. My dog with chronic pancreatitis likes it and seems to do well with it added to his low-fat dry food. I have been mixing what I had with some Royal Canin GI low-fat to get by. According to Hill’s the product should be back in stock later this week. Not a Hill’s fan, but am willing to feed this formula if it helps. I have been really frosted by this lack of competence on the part of Hill’s. As I told them, this is not a food that people buy because they like the commercial. It is a prescription diet recommended by vets for specific medical conditions. They have a responsibility, in my opinion, to make every effort to maintain adequate distribution of the product and to make a full explanation when that does not happen. Having spent 31 years in the human pharmaceutical industry, I take a very narrow view of these situations.

      Reply

  23. I don’t know anything about this silent recall, but I do know that I LOVE the photo at the top!

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      • I went to PetSmart today to get more of the canned beef and chicken combo, and I saw all the signs. I didn’t know anything about this. I have a 12 year old toy poodle and she has eaten this for lots of years, and then suddenly a month and 1/2 ago, she just stopped eating it. I had a couple of cans of it left, and about 3 weeks ago she started eating it again just as quickly as she refused to eat it. She finished one of the cans with this same # tonight. She was eating while I was reading all the replies. Whatever was wrong, with the food, I believe some of the cans with the same # were affected and some were not. She never got sick or anything, just flat out quit eating it. So whatever was wrong, some of the cans were affected and some were not. So the last cans of this # were ok, because for the last 2 weeks, she has eaten the cans with this recall # and everything was fine. However, I bought the Turkey and the Chicken canned, because they didn’t have the Beef and Chicken combo. Now I’m wondering if I should give any of it to her. OMG, I just remembered she did have a problem and threw up several times during the course of the month. That explains it.

        Reply

        • It just pisses me off that they refuse to communicate with media or consumers alike on this. If they did, they wouldn’t have consumers, like you, who are worried sick over it. The least they could do is explain the reason for the recall – plain and simple. It’s what you deserve.

          Reply

          • I totally agree. I’m not really sure I want to buy any more of their products. I just couldn’t understand why she quit eating it. I mean she had been eating it for 10 years or more, give or take, sometimes mixed with other food. And then just started again as quick as she stopped. But I had completely forgotten about her throwing up. I remember that I told the vet about not liking it and it was driving me nuts, cause she is so picky, and she has been diabetic since May, 2015, so has to eat before the shot, and then all this trouble began. For a big company with an even bigger reputation, the whole thing stinks to high heaven.

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